Frequently Asked Questions
📦 How long does shipping take?
US orders ship free and typically arrive in 5-7 business days. International shipping takes 10-14 business days. You’ll receive a tracking number once your order ships.
💰 What’s your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy with your bracelet, return it in its original condition for a full refund. Simply contact us to start the process.
🔮 Are the crystals real?
Absolutely! All our bracelets feature 100% natural, ethically sourced crystal beads. Each stone is hand-selected for its quality and energy properties.
📏 How do I know my bracelet size?
Our bracelets are designed with an adjustable sliding knot, fitting most wrist sizes (5.5″ to 8.5″ / 14cm to 21cm). If you need a custom size, reach out before ordering.
💎 How do I care for my crystal bracelet?
Keep your bracelet dry — remove before swimming or showering. Cleanse your crystals under moonlight or with sage smoke. Store in the included velvet pouch when not wearing.
🎁 Do you offer gift wrapping?
Yes! Every bracelet comes in a beautiful velvet pouch, perfect for gifting. If you add a note at checkout, we’ll include a handwritten gift message.
🌍 Do you ship internationally?
Yes! We ship worldwide. International shipping is a flat rate of $9.99. Please note that customs fees may apply depending on your country.
💳 What payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express, and Discover. All payments are processed securely.